.The number of activations for this serial number has been exceededThis error message is displayed when a serial number is activated on more computers than the number of licenses that were purchased for that serial number.When you purchase products from Redgate, we either send you an invoice that includes your serial numbers or direct you to your Redgate account on our to manage your licenses. The serial numbers enable you to activate the software a number of times, depending on how many licenses you purchased and the terms in the. You will see the above error message when this limit is reached.To fix the problem, you can:. the product on another computer to free up a license. more licenses.This serial number has been disabledThis error message is displayed when you try to activate a product using a serial number that Redgate has disabled.When you upgrade a product, we may need to disable your existing serial numbers and issue new ones. You can review them atRedgate will also disable serial numbers for non-payment of invoices or breach of the terms in the.
The information on this page applies to several Redgate products.To deactivate a Redgate product, your computer must have an internet connection. Using the user interfaceTo deactivate your products:.On the Help menu of the product, click Manage my license. For some products you will need to click Deactivate serial number, if this is the case please jump to step 4 below.The License information screen shows the product name, version number, and edition.Click Deactivate.The Deactivate serial number screen shows the serial number and products that have been activated with it. If the serial number is for a bundle, all the products in the bundle are shown.Select the serial number you want to deactivate and click Deactivate serial number.When your deactivation has been successful, the product will close down. You can now use this serial number on a different computer.If there's a problem with your deactivation request, an error is shown.
For information about deactivation errors and how to resolve them, see. Using the deactivation toolYou can use the deactivation tool to deactivate a serial number so you can reuse it on another computer.
You can also use it to deactivate serial numbers for products you've uninstalled but didn't deactivate before doing so.If you're running the executable file, the dialog box shows all the serial numbers for Redgate products that have been activated on your computer. If the serial number is for a bundle, all the products in the bundle are shown under Associated products. Deactivating using the command lineOpen a command prompt, navigate to the folder where your product executable file is located and run a command with the following syntax: /deactivateSerialFor example: sqlcompare /deactivateSerialThe Deactivate Serial Numbers dialog box is displayed. Follow the instructions above for Using the user interface. Using the license management portalIf you have activated products with a Redgate ID, a license administrator can remotely deactivate those products from the license management portal on the Redgate website. In most cases, the administrator is the person who purchased the product.To deactivate via the portal:1.
The license administrator logs in to their account on the.2. On the My Products summary page, click on the product or serial you want to deactivate.3. On the product detail page the list of identified users is displayed:4. Next to the user that you want to deactivate, click remove, then confirm the removal when prompted. The product is deactivated, and its activation is freed up to use again.5.
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You can now activate the product on a different computer. Moving a product license to a different computerTo move a product license to a different computer, deactivate the serial number on the old computer, then use it to activate the product on the new computer.If you are having problems activating a product on a new computer you can. There are two ways to help you, depending on the product and version you are using:.free up a license by removing a user who is no longer using the product.enable an extra activation for your serial numberYou may need to contact your license administrator if you aren't the person who bought the product.